Privacy Policy

Fuelteq (“Fuelteq”, “we”, “us” or “our”) values the protection of your personal data. This Privacy Policy explains what personal data we collect through the website www.fuelteq.eu (the “Website”), why we collect it, and what rights you have under the General Data Protection Regulation (GDPR).

Fuelteq is the data controller for the processing of personal data collected through the Website. Contact details are provided at the end of this policy and on the Website’s contact page.

We collect the following categories of personal data:

• Contact form (“Request more information”): first name, last name, email address, company name, and the content of your question or message.

• Newsletter sign-up: email address, and your choice as to whether you wish to receive the newsletter.

• Automatically collected data: when you visit the Website, certain data is automatically collected through cookies and similar technologies, such as IP address, browser type, device information, and browsing behaviour on the Website. See Article 7 (Cookies) for more information.

• Data related to a quotation or sales process: if you request a quotation or place an order, we may collect additional data required to process your request, such as job title, company address details, and technical information about the vehicle, machine or vessel you are interested in.

We do not collect special categories of personal data (such as health or location data) through the Website.

• Responding to your enquiry via the contact form — legal basis: legitimate interest (Article 6(1)(f) GDPR) in responding to enquiries, and/or taking pre-contractual steps at your request (Article 6(1)(b) GDPR).

• Preparing and sending quotations, and entering into and performing an agreement — legal basis: performance of a contract, or taking pre-contractual steps at your request (Article 6(1)(b) GDPR).

• Sending the newsletter — legal basis: consent (Article 6(1)(a) GDPR); you may withdraw this consent at any time.

• Analysing and improving the Website — legal basis: legitimate interest (Article 6(1)(f) GDPR), or consent where required for non-essential cookies.

• Complying with legal obligations (e.g. administrative or tax record-keeping requirements) — legal basis: legal obligation (Article 6(1)(c) GDPR).

We do not retain personal data for longer than necessary for the purposes for which it was collected:

• Contact form data: a maximum of [12] months from the last contact, unless it results in an agreement, in which case the retention period for administrative records applies.

• Email addresses for the newsletter: until you unsubscribe.

• Data related to an agreement (including invoices): for the statutory retention period, typically [7] years under applicable tax record-keeping requirements.

We do not sell your personal data to third parties. We may share your data with:

• Wix.com, the provider of the platform on which the Website runs, which acts as a processor for hosting and the processing of form data.

• Any service providers who support us, for example with email marketing, customer relationship management (CRM), or installation of the Fuel Conditioning Reactor (FCR), to the extent necessary to provide the relevant service.

• Government authorities, where we are legally required to do so.

We enter into a data processing agreement with appropriate safeguards with every third party that processes personal data on our behalf.

Some of our service providers, potentially including Wix.com, may process personal data on servers located outside the EEA. In such cases, we ensure an appropriate level of protection, for example through the EU Standard Contractual Clauses or another transfer mechanism recognised by the European Commission.

The Website uses cookies and similar technologies, among other things to ensure the Website functions properly, to analyse its use, and (where applicable) to personalise content. Where legally required, we obtain your prior consent via the Website’s cookie banner. You can adjust your preferences at any time through the Website’s cookie settings or your browser settings.

We take appropriate technical and organisational measures to protect personal data against loss or unlawful processing, including the use of a secure (SSL/TLS-encrypted) connection and restricted access to personal data.

Under the GDPR, you have the following rights in relation to your personal data:

• The right of access to the personal data we process about you;

• The right to rectification of inaccurate or incomplete data;

• The right to erasure (“right to be forgotten”);

• The right to restriction of processing;

• The right to object to processing;

• The right to data portability;

• The right to withdraw previously given consent (for example, for the newsletter) at any time.

You can exercise these rights by contacting us using the details in Article 12. We will generally respond to your request within one month. You also have the right to lodge a complaint with a data protection supervisory authority, such as the Dutch Autoriteit Persoonsgegevens (www.autoriteitpersoonsgegevens.nl) or the authority applicable in your jurisdiction.

The Website and our Products and Services are directed at business customers and are not intended for use by individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor without appropriate consent, please contact us so that we can delete this data.

We may update this Privacy Policy from time to time, for example to reflect changes in our services or in applicable law. The most current version is always available on the Website, together with the date of the last update.

Fuelteq
Email: info@fuelteq.eu
Phone: +31 (0)53 475 0230
Website: www.fuelteq.eu

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For questions or requests relating to this Privacy Policy or the processing of your personal data, please contact us using the details above.